Privacy
How we protect learners at every level
Privacy in PSR is not a feature. It is the foundation. When someone calls a hotline at 2 AM to ask about addiction or mental health, they must know — not hope, know — that they are safe. This page explains exactly how that safety works.
The hotline requires no accounts, no registration, and no personal information. A learner can call, text on WhatsApp, or use the web chat without ever providing a name, email address, or any identifying detail.
This is not an option that can be turned off. It is how the system is built. The AI agent does not ask for personal information. The system does not attempt to identify callers. If someone calls from a phone, only the conversation content is processed — the phone number is not stored in a way that links back to any identity.
✓ What we store
- Anonymized conversation content (for quality and safety)
- Aggregate topic counts (how many people ask about financial literacy)
- Escalation events (when AI handed off to a human counselor)
- General engagement metrics (interaction counts, session duration)
✕ What we do not store
- Names, email addresses, or personal identifiers
- Location data or IP addresses
- Behavioral profiles or interest graphs
- Any data sold to third parties (we never sell data)
All data is stored within the European Union, in Frankfurt, Germany. No data leaves the EU. This is a compliance requirement for grant-funded projects and a fundamental commitment to learner protection.
The consent model is straightforward: for anonymous hotline use, no consent is needed because no personal data is collected. For the Content Library and School layers, where learners may optionally create accounts for personalized learning paths, consent is explicit, informed, and revocable at any time.
Learners can request deletion of any data associated with their account. Because the hotline is anonymous, there is nothing to delete — the data was never linked to an identity in the first place.
When the AI detects a crisis and hands off to a human counselor, what information transfers? Only what is needed for the counselor to help effectively:
- ✓The conversation context (what the person has been talking about)
- ✓The reason for escalation (crisis type detected by the AI)
- ✕No personal identity information (because it was never collected)
The human counselor continues the conversation through the same channel. The learner does not need to start over. The transition is seamless, but the privacy boundary remains: the counselor knows what the person needs help with, not who the person is.
PSR makes five commitments to every learner who uses the platform:
No tracking. We do not follow learners across sessions or build profiles of their behavior.
No profiling. We do not create interest graphs, personality assessments, or behavioral predictions.
No data selling. Learner data is never sold, shared with advertisers, or used for commercial targeting.
No surveillance. The platform does not report individual learner activity to schools, employers, or authorities.
Open source. The entire platform is MIT licensed. Anyone can inspect the code to verify these claims.
Verification
PSR is built on the BOB platform, which is open source and MIT licensed. Every privacy claim on this page can be verified by inspecting the source code. We believe that trust should be based on transparency, not on promises.